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Academy
What to do after a ban
الدرس 9 من 14
The first hour
An hour of reading costs nothing, and an hour of fixing can cost the rest of the group. A block is information about what a platform matched, and it reads clearest before anything moves.
Write down three things: what the screen said, which profile it was, and when that profile last opened. Everything below is built on those.
Three kinds of block
An identity check that came back refused, a suspension for what the account did, and a link to another account are three different events behind one screen.
They differ in what the platform has already decided, and so in what is left to do.
| Refusal | What it is about | Where it was decided | What a browser reaches |
|---|---|---|---|
| Identity check refused | Who the account belongs to | A review of a document or a face | Nothing. A document is not a setting |
| Suspension for actions | What the account did and how fast | The rules of one platform | Only the pace it shows you |
| Linked to another account | What two accounts had in common | The device, the exit, the session | The part this product is for |
Which one you got
The cheapest evidence is the wording on the screen. A document request points at the first, a named rule at the second, and a mention of another account or of your network at the third.
When the wording names nothing, the timing does. A block minutes after a new sign in points at the exit, and one after a run of actions points at the pace.
What makes it worse
Three moves turn one lost account into a lost group, and all three come to mind on the first day.
A replacement from the same place
A new account on the profile and the exit just flagged hands the platform the pair it was looking for.
A message from a second account
Writing to support from another of your accounts confirms in your own words that both are one person.
A hurried clean up
Cleared cookies change your side only. The platform keeps what it has read, and you lose the record of what the profile was running on.
A replacement is not a recovery
Separating the affected profile
A block travels through what the profile shares with the others. Two of those are worth breaking today: the exit it leaves through and the list it sits in.
An exit of its own
Assign proxy on the row ties a profile to one library entry, and a tick box hands a pool out one entry per profile.
A group of its own
A group is a name and a colour on the list, and the filter above it keeps the profile out of your next selection.
A folder in a team
Folders decide which profiles a teammate sees at all, so the one under review stops being opened out of habit.
What the history holds
Signed in, the workspace history lists who opened which profile, who stopped it, who signed in and from which country.
Profile edits sit there field by field, with the old value and the new one. A secret field shows only that it was edited.
Three shapes that look dangerous
The dashboard reads that history back and names three shapes. A platform can act on each one without knowing anything else about you.
Four or more profiles on one address
A cluster behind one exit is banned as a cluster, and it does not need them open at once.
A run of launches inside a minute
Openings with almost no gap between them read as one script behind every account.
A sign in from an unusual country
It is counted per person, so a colleague's usual country is never treated as yours.
Reading the machine itself
The fingerprint card shows what a site reads through a profile: screen, graphics card, cores, fonts, time zone and language list. None of it is stored, so every launch computes the same machine.
Compare with other profiles counts how many of your own describe that machine. That number matters most after a block: two profiles with one machine are tied more tightly than by anything else here.
The recycle bin and the erase
Delete moves a profile to the recycle bin. It stops counting against your plan, while its cookies and its whole folder stay on disk.
Erasing for good takes the browser folder, the schedules, the counters and the sealed session in your shared folder, and with them your only record of what went wrong.
What this lesson does not claim
- It does not promise that a blocked account comes back. Nothing here reaches a platform's decision.
- It does not promise work with no blocks at all. The product separates the work places and shows what a site reads from each one.
- It does not know what a support desk will accept. That is the platform's business and it changes without notice.
- It does not say whether a second account is allowed where you work. Some platforms forbid it, and only that platform's rules answer the question.
- The cluster warning counts profiles that have a proxy. Two profiles with none go out through your own address, and that arrives as its own line.
Where you can see this yourself
Each claim here is one place in the code and one stand.
- The three shapes are decided by arithmetic that runs, and a cluster is found even when the address was typed by hand
- apps/server/src/logs/suspicion.ts · apps/server/test/подозрительная-активность.js
- A copy of a profile gets its own machine and carries no session, no second factor and no password
- apps/desktop/test/profile-clone.js
- The history names the field that changed and keeps a secret value out of it
- apps/desktop/test/история-показывает-правки.js
- Erasing for good takes the counters and the sealed session in the shared folder
- apps/desktop/test/delete-leaves-nothing.js · apps/desktop/test/purge-clears-cloud.js
Questions
- Should I open a replacement today?
- Not from the profile and the exit just flagged. A copy of a profile arrives with its own machine but keeps the same proxy and the same exit country, so the exit is yours to change by hand.
- Can I ask support from my other account?
- That single message is what turns a guess into a confirmed pair. Ask from the account in question or not at all.
- Does deleting the profile help?
- The platform keeps everything it has already read, so deleting removes your record and not theirs. The recycle bin can be undone and the second step cannot.
- Will a new address clear the block?
- A changed address is not a changed decision. It matters for the accounts that are still working, and that is the reason to change it.
- Which other accounts are at risk?
- Whichever share the most with the blocked one: the exit address, the machine and the minute they were opened. Those three the dashboard names by itself.
- Who can read the workspace history?
- The owner and an administrator. Managers, operators and members do not see other people's activity, and the panel does not show it to them.
Next to this
Give the profile an exit of its own
One field on one screen decides where a profile leaves from.