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Knowledge base

The proxy could not be applied

The profile was about to go out through its proxy, but the proxy could not be put in place, so the launch stopped. Opening the window anyway would have sent every page straight out, with the real address of this computer.

Two lines end up here

The password bridge could not start. For a proxy with a login the app runs its own small bridge on this computer, and the browser goes through it. The bridge did not start.

The proxy could not be applied, with the browser's own words after the colon. The browser refused the proxy line itself, most often because of a stray character in the address.

When the bridge did not start

Close the profiles that use the same proxy and launch again. If the line comes back, quit the app and open it again: the bridge starts fresh with it.

When the browser refused the line

Open the profile, type the address and the port of the proxy again by hand, and save. Copying from a seller's page sometimes brings a space or an invisible character along.

A proxy through your own server

A proxy through SSH does not end up here. Its line names the SSH reason in plain words and leads to its own article.

In a flow

A flow that opens this profile stops on it with the same line, and the step log shows the line with How to fix.

What this does not do

  • It does not open the profile without the proxy. There is no switch for that, on purpose.
  • It does not test the proxy. The Test proxy button does, and its answer names what stopped the connection.

Where this is decided

The line and its link are held by stands you can run.

A launch that cannot put the proxy in place stops and names the reason, with How to fix, in the window and in the step log
apps/desktop/src/main/main.js · apps/desktop/test/отказ-прокси-при-запуске-со-ссылкой-живьём.js · apps/desktop/test/отказ-моста-паролей-живьём.js
The line carries How to fix, and it leads here
apps/desktop/src/manager/help-links.js · apps/desktop/test/как-исправить-ведёт-на-статью-сбоя.js

Questions

Does a failed launch change the profile?
No. The profile keeps its proxy, its cookies and its fingerprint, and nothing was sent anywhere.
Why not open the window without the proxy?
Every page would then go straight out with the real address of this computer, and the sites would see it. The launch stops instead.

Still stuck

Support answers with the cause, not with a checklist.